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All gambling transactions are entered into at your own discretion. No interest is payable on account balances, irrespective of the amount held in your account.
Accordingly, you should not in any way treat Dumarca as a financial institution. No credit is permitted. It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly.
Gambling transactions will not be confirmed if there are insufficient funds in your account. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.
As a betting operator, licenced by the British Gambling Commission, we have an obligation to know that the source of the funds that our customers use to play with us is legitimate.
Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source s of funds they use.
If we request information on your source of funds via email or a secure upload function, you must provide a response and the information within 28 days.
If you do not provide the requested information within the period given, we will proceed to restrict your account until the information has been provided and verified by us.
Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory. We may also pass on such information to any relevant authority if required to do so by applicable laws.
If Dumarca mistakenly credits your account with winnings that do not belong to you, whether due to a technical error, human error or otherwise, the incorrectly credited amount will remain the property of Dumarca.
If, prior to us becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to any other remedy and action that may be available to us by law, the mistakenly paid amount will constitute a debt owed by you to Dumarca.
In the event of incorrect crediting, you should notify Dumarca immediately by email. Bonus funds may be credited to your account as part of a promotion, loyalty scheme or other marketing campaign.
Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion. Please refer to specific Promotional Terms.
Funds cannot be transferred from your account to the account of another User or vice versa. You may withdraw any withdrawable funds from your account at any time.
The right to withdraw these funds is subject to our regulatory obligations being fulfilled including source of funds and verification checks.
Unfortunately MasterCard does not currently provide this functionality. In line with the applicable laws, Dumarca will remit amounts only to the same payment method from where the funds deposited into your account originated.
Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings if we suspect that you are:.
Deposits to and withdrawals from an account shall at all times be made through a Financial Institution or a Payment Solution Provider. For further information please see here.
If you have any complaint regarding the Website or any of our services, you can email customer support on support verajohn.
If Users have a query with regard to any particular transaction, Users may also contact Dumarca at support verajohn. Dumarca will review any queried or disputed transaction promptly.
Any complaints should first be raised with our Customer Services team. We acknowledge all emails received from our customers within 24 hours. If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at complaints verajohn.
We will endeavour to send a final response to all complaints within 8 weeks of receipt. The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.
You may, at your discretion, ask us at any time to exclude you from placing any transactions on the Website for a specific time period. You can do this online, by visiting the Limits sections of your account, or by contacting Customer Services.
In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the time period requested.
Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
The self-exclusion will be applied to all websites operated by Dumarca. You are able to extend the self-exclusion to our Group.
There may be a short delay in applying the self-exclusion to websites operated by other members of our Group.
Please note that the self-exclusion will not apply to websites not listed within our group, as those companies are not members of our group.
When you self-exclude, we will attempt to return your withdrawable funds to you. If, after a reasonable period, we are not able to return your withdrawable funds because, for example, we are not able to contact you , we may donate the relevant amount to a charity of our choice.
It is not possible for us to override or remove any self-exclusion period once set across all websites operated by Dumarca. Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is re-activated.
If you wish to reactivate your account after the period of self-exclusion has expired, you may only do so by contacting Customer Services and requesting the self-exclusion be lifted.
Any request to remove the self exclusion after the specified period has expired will be subject to a "cooling off" period, after which your account will be re-activated.
If you wish to extend the self-exclusion, you can do so by contacting Customer Support. For instance, we may be unable to match your account with the details you provided to GAMSTOP, or there may be a technical failure in the operation of GAMSTOP such that we cannot retrieve the latest information on users that have requested self-exclusion.
We will remove your name and details from any marketing databases we have once your self exclusion has been implemented, whether requested directly with us or via GAMSTOP.
We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us. However, there may be a short delay between your self-exclusion and marketing materials being stopped.
Self-excluding from our Website will not affect your marketing preferences with third parties, including advertising websites or other third-party affiliates, over which we have no control.
We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them. We also recommend you consider self-excluding from any other online gaming operators with which you have an account if you have not self-excluded via GAMSTOP.
Should you opt to self-exclude, we will take all reasonable steps to detect and prevent you from registering a new account on any UK Dumarca Website.
You should not attempt to open an account on any website operated by Dumarca or any other member of its group whilst you have opted for self-exclusion.
Any accounts found to be in use of a self-exclusion agreement will be closed as soon as such use is discovered.
We shall have no responsibility or liability to you or any third party for any gambling activity that takes places including to refund any losses if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information.
You may temporarily take a break from gambling on the Website twenty four 24 hours minimum. You can do so online by visiting the Limits section of your account, under 'Close my Account'.
On confirming the Time-Out, all accounts held under Dumarca will be immediately suspended and it will not be possible to log in until the selected duration has expired.
All deposit limits are calculated on a rolling basis. This means that the limit will count back from your last deposit, regardless of the time of day.
You may at your discretion choose to adjust limits on your account. We would also like to see some fair play verification from an organisation like eCOGRA, just to consolidate the casino's safe reputation.
Enjoy playing for real money, for free or even competing in tournaments. To ensure we bring you the hottest casino information, we have built a team of experts who spend their days at online and offline casinos, racking up experience and building their bankrolls.
This team brings you the benefit of their years of experience by sharing their tips, strategies and recommended online casino sites with you.
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She can often be found spinning the reels of her favorite games, testing out new machines, and keeping a close eye on the progressive jackpot meters.
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Kevin is also a history buff and can tell you all about the obscure origins of many of the games you can find in an online casino.
Samantha is our go to girl when we want to know what goes on behind the scenes in a casino. A self confessed tech geek, she can explain the inner workings of random number generators, as well as cast a critical eye on the software an online casino uses.
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